As a leading supplier of straw baling and wrapping machines, we recently successfully delivered a high-efficiency straw baling and wrapping machine to Kenya.

The procurement of this machine aims to enhance the efficiency of straw processing on local farms, providing farmers with more convenient storage and transportation solutions.

Customer needs

When selecting equipment, the customer focused on several key aspects:

• High efficiency. They needed a machine capable of quickly processing large volumes of straw to improve overall operational efficiency.
• Stability. The equipment had to possess good stability to ensure reliable operation over extended periods.
• Ease of use. The machine should be simple to operate, allowing for easy training of workers.
• Durability. They expected the machine to withstand Kenya’s variable climate conditions, ensuring long-term usability.

Reasons for purchase

The customer chose our straw baling and wrapping machine for several reasons:

• High efficiency and automation. Our 55-52 model offers rapid baling and wrapping of straw, thereby enhancing work efficiency.
• Power flexibility. The machine can be equipped with either an electric motor or a diesel engine, catering to different regional power needs, especially in areas with unstable electricity supply.
• Versatility. It supports both twine and net wrap options and can be paired with a 6-ton chaff cutter machine, accommodating diverse customer requirements.

Challenges during the transaction

Throughout the transaction process, we encountered several challenges while communicating with the customer:

• Price negotiation. The customer had concerns about the pricing. We provided detailed explanations of the equipment’s performance and advantages, tailoring solutions to fit their budget.
• Technical support. The customer had questions regarding the operation and maintenance of the equipment. We arranged online demonstrations and training sessions to ensure a smooth onboarding process.
• Logistics arrangements. Due to the complexities of international shipping, we worked closely with the customer to ensure the equipment was safely and timely delivered, avoiding potential delays.

Customer feedback

After the delivery of the equipment, the customer expressed satisfaction with our straw baling and wrapping machine. The high efficiency and stability of the machine significantly improved their production processes, saving both time and labor costs.

Additionally, the ease of operation received positive feedback from the workers, especially regarding the automation and power options that met their specific needs.

Conclusion

The successful delivery of the straw baling and wrapping machine to our Kenyan customer not only showcases our strength in the agricultural machinery sector but also lays a solid foundation for future cooperation.

We look forward to continuing to provide high-quality equipment and services to more customers, supporting their agricultural operations.